Top-down and bottom-up transit information? Evolutions of transit real-time information policies in two urban contexts through travelers’ experience
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Date
2016
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AESOP
Abstract
No urban transit system is perfect: buses may be late or deleted; one has to get a precise idea of transit schedule to travel early in the morning or late in the evening; if it works well for one mode, it may not for another. However, integrated transit systems turn out to have significant comparative advantages in terms of social demand, environmental costs and sustainable planning.
In a context of global crisis, transit investment and operation costs turn out to be challenging for governments and local authorities experiencing credit restrictions and cuts in budgets. In various cities, recent developments of real-time information systems aim to reduce passengers’ uncertainty and provide more reliability to the existing transit systems (Watkins et al. 2011; Dell’olio et al. 2011; Rizos 2010). Hence, real-time information systems are generally considered as a service provided by public authorities to promote multimodality and modal shift. Real-time information can be conveyed through a number of different tools, including multimodal panels or kiosks located in transit stations, websites and mobile applications. We also consider the case of cities where poor and segmented information about the transit service is provided by operators to travelers. In these cities, information often reflects the quality of service, which suffers major organizational, technical and financial setbacks and shortages. The majority of transit travelers can be considered as captive of the transit system because they cannot afford to commute by car.
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Proceedings of the IV World Planning Schools Congress, July 3-8th, 2016 : Global crisis, planning and challenges to spatial justice in the north and in the south
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